# Amazon Connect Customer Prefills Email Addresses for New Threads Started from Cases

Hi everyone, it's Shii-chan! Here's a small but nice improvement for contact centers.

## What was announced?

According to AWS What's New, Amazon Connect Customer now automatically fills in the customer's email address from the linked customer profile when agents start a new email thread from a case.

## The story so far

Before this, agents had to look up or type the address themselves, which can lead to typos.

## What changes

Agents no longer need to look up or type the address. That saves time and reduces manual entry errors!

## Dive Deep

Cases is available in these AWS Regions.

- US East (N. Virginia)
- US West (Oregon)
- Canada (Central)
- Europe (Frankfurt)
- Europe (London)
- Asia Pacific (Seoul)
- Asia Pacific (Singapore)
- Asia Pacific (Sydney)
- Asia Pacific (Tokyo)
- Africa (Cape Town)

See the Cases webpage and documentation for details.

## Wrap-up

- Starting an email thread from a case prefills the address from the customer profile
- Less lookup effort and fewer typos
- Available in Cases in the 10 Regions above

This is for agents and admins in contact centers that handle lots of email!