# Amazon Connect Customer Dashboards Now Support One-Click Drill-Down!

Hi everyone, it's Shiichan! Today I want to share a small but genuinely useful update for AWS's contact center service.

## What was announced?

AWS What's New announced that Amazon Connect Customer's real-time metrics dashboards now support one-click drill-down.

Supervisors can now go from a summary view straight to pre-filtered routing profile, queue, agent, or routing step widgets with a single click.

## The story so far

Amazon Connect Customer already had real-time metrics dashboards, but drilling down from the summary view into the details behind an issue you noticed wasn't a one-click action. With this update, supervisors can now jump straight from the summary into the detailed widgets.

## What changes

The example in the announcement makes it clear why this matters. If a supervisor notices a spike in wait times for a particular queue, they can now drill down with one click straight into agent activity for that queue.

That means less screen-hopping between spotting a problem and finding its cause, so supervisors can react faster to queue congestion or agent staffing issues, for example by reassigning agents to reduce a growing backlog.

## Dive Deep

The one-click drill-down is available across all AWS commercial regions and in AWS GovCloud (US-West), wherever Amazon Connect Customer is offered. More details are available in the dashboards section of the Amazon Connect Customer Administrator Guide.

## Wrap-up

- Amazon Connect Customer's real-time metrics dashboards now support one-click drill-down
- From a summary view, you can jump straight into routing profile, queue, agent, or routing step detail widgets
- For example, if you notice a spike in queue wait times, you can drill into agent activity and reassign agents right away
- Available across all AWS commercial regions and AWS GovCloud (US-West) where the service is offered
- Great news for supervisors and administrators running contact center operations on Amazon Connect Customer!