# Cloudflare's Support Portal Gets a One-Page Makeover!

Hey there, it's me, Shiichan!

Today is all about making the "help me" door a lot friendlier. Filing a support request used to mean clicking through several screens and picking categories, which was a bit of a chore. Now it has been redesigned!

## What was announced?

On the Cloudflare Changelog, Cloudflare announced a **full redesign of its support portal**. Instead of a messy multi-screen process, everything now lives on a single, clean page. On top of that, you get tailored action cards based on your account tier (from Free all the way to Enterprise).

## The story so far

The old submission form had 4+ screens and over 50 fields, and you had to work your way through overlapping category grids. When you are already stuck, that is a lot to ask.

## What changes

The form is trimmed down to **a single screen with just five key inputs**. You do not have to pick a category yourself, you simply describe your issue conversationally and the backend handles the categorization automatically, so you never freeze up wondering "which category is this?"

## Dive Deep

Behind that automatic routing, there is AI-powered triage at work. Using [Workers AI](https://developers.cloudflare.com/workers-ai/) and [Vectorize](https://developers.cloudflare.com/vectorize/), your request is turned into semantic embeddings, then compared against millions of previously resolved cases so case-based reasoning can route it to the right place. Using their own stack to power the support experience itself is a pretty clever touch.

For the details on how to reach out, check the [support documentation](https://developers.cloudflare.com/support/contacting-cloudflare-support/).

## Wrap-up

- The support form went from 4+ screens and 50+ fields to one screen with five inputs
- Tailored action cards personalize the experience by account tier
- Semantic triage with Workers AI and Vectorize handles routing automatically

If you use Cloudflare and always dreaded contacting support, this is the update to know about first!