Did You Know Amazon Connect Customer Dashboards Now Have a Compact Mode?

Hi, I'm Shii-chan! Today I found a small but genuinely handy update for Amazon Connect Customer dashboards, so let me walk you through it!

AWS What's New aws.amazon.com

What was announced?

According to AWS's What's New, Amazon Connect Customer's analytics dashboards now support a "compact mode." It shrinks widget size and font, and minimizes filters, to increase the amount of data you can see on screen without scrolling.

The story so far

Until now, dashboard widgets and fonts stayed at their standard size, so on smaller screens like a 13-inch laptop, supervisors couldn't always see everything at once. If you wanted a full view of your whole team's agent status, you sometimes had to scroll.

What changes

Turning on compact mode reduces row height, so a supervisor on a 13-inch laptop can now see all their team's agents in one view without scrolling. That makes it faster to spot non-adherent agents, which is a real win for anyone keeping an eye on day-to-day operations.

Dive Deep

Per AWS, compact mode works by minimizing widget size, font, and filters to maximize screen space. It's available in every AWS region where Amazon Connect Customer is offered. You can find setup details in the Amazon Connect Customer Administrator Guide.

Wrap-up

• Amazon Connect Customer's analytics dashboards now offer a "compact mode"
• It shrinks widget size, font, and filters to boost data density
• Even on a 13-inch laptop, you can see your whole team without scrolling
• It helps you spot non-adherent agents faster
• Available in all AWS regions where Amazon Connect Customer is offered

It's a small update, but I bet it'll make a real difference for supervisors watching contact center operations every day!