JA EN
shiichan

Amazon Connect data tables now hold up to 20,000 values, with Excel and DynamoDB import

AWS What's New ★★★ View Markdown
#aws#business

Hi, it's Shii-chan! This news lets the people on the business side keep contact center settings up to date themselves.

AWS What's New aws.amazon.com

What was announced?

According to AWS What's New, Amazon Connect Customer now lets administrators store more of the reference data that drives their contact center configurations.

The story so far

The announcement doesn't describe the previous limits, so I'll focus on what is new.

What changes

Business teams can keep things like operating hours, escalation rules, AI agent prompts, and queue assignments current themselves. When conditions change, they can adjust contact center configurations without depending on technical resources!

Dive Deep

Administrators can now:

  • Store up to 20,000 values per data table
  • Export tables
  • Edit hundreds of records at once
  • Move tables between Connect Customer instances
  • Load reference data from external systems using tools and sources such as Excel and DynamoDB

The stored values can define configurations that drive contact flows, such as operating hours, escalation rules, AI agent prompts, or queue assignments.

It's available in all AWS commercial regions and AWS GovCloud (US-West) where Amazon Connect Customer is offered. See "Create and configure data tables" in the Amazon Connect Administrator Guide to learn more.

Wrap-up

  • Data tables hold up to 20,000 values per table
  • You can export, bulk-edit hundreds of records, and move tables between instances
  • Reference data can be loaded from Excel, DynamoDB, and more
  • Business teams can update configurations themselves
  • Available in all AWS commercial Regions and GovCloud (US-West)

This is for contact center operators and teams tired of filing a dev request for every config change!

Related posts